The Institute

This is the first class that I have taken that has been taught by Kent and I am very impressed. Having participated in numerous classes throughout the years, I have become very accustomed to sitting through classes and following in a workbook, but honestly, many of them blend together. Long sessions with little to no time for reflection make them hard to embed into my mind, especially considering how many things that I mentally have to handle as the owner of a busy shop. Kent changed all of that. From the introduction of both the class and himself, he immediately became relatable, sharing personal things about himself and inviting me to do the same. His illustrations and analogies were humorous and engaging and made me interested in what he was saying. It quickly became very clear to me that although fun in nature, there was a very serious amount of research, discipline, and preparation that had taken place on Kent's behalf to make this course as beneficial to me as possible. Breaking the course into a series of smaller lessons that build on each other, each with their own exercises built in to help reinforce the knowledge that I had just gained. There were years worth of very hard lessons learned behind what was shared, carefully crafted together in a way to help guide me away from the pitfalls that others have experienced, and lessons for hope and better choices moving forward for myself and my team. His teaching style, humor, and blending several shorter but complete lessons together makes me an instant fan. Hopefully others follow the path that he has forged because I can see this benefitting many people. Thank you Kent for a job well done ! Respectfully, Kevin Eckler

Another great class that covers so many of the basics but also gets into the many of the details that so many never get the opportunity to learn. I wish I had known to look for this type of training in the mid 1990s when I got started.

Show a process to have all parties win! Customer, shop, and technician. Also, the part that shows the two worlds where the customer comes from is great information. Good job as always.Thank you, Cecil and Team Iforabe!